Third party router problem

[JRS15]

Having wrestles with the EE provided router for months I’ve decided to connect a third party router. 

I have a TP-link AX5400 (Archer73) and i’m connecting it to the Nokia ONT-010-G-T that came with the EE router. I’m connecting my WAN port on the TP-Link (coloured blue) to the yellow 2.4Ghz port on the ONT modem. 

I’ve set the TP-Link to PPOE and put in my details name@emailaddress.com. I’ve tried both adding the password and leaving it blank, neither connects. 

Is there something I am missing? Is this set up viable or do I need a different modem or ??

[JRS15]

Hi,

Yes I can see those options through both the Tether app and connecting using the http://192.168.0.1 methods. The latter doesn’t have any other selections unless i choose IPv6, then it gets overly complicated.

I’m using my username and login details copied directly from the EE hub (which does connect) but the TP link just won’t.

I asked EE for login details and they sent me the same info you shared. I even tried the verbatim btinternet as printed, obv no joy

I’m stumped

Sent from my iPhone

[JRS15]

ok i’ll try that

Sent from my iPhone

[Mustrum]

@JRS15  alas I can't see what you are doing wrong, but suspect it is something simple.

Are you  trying to set it up as a router or AP?

What EE Broadband service do you have?

Do you have digital voice or TV?

[JimM11]

@JRS15 What model of EE Router do you currently have?

[JRS15]

I have EE broadband fibre to the property. No voice and no TV. TV is sky connected via ethernet.

I have the 700mbps pkg.

Sent from my iPhone

[JRS15]

Sent from my iPhone

[JimM11]

@JRS15 Empty post apart from Sent from my iPhone? You do know that you set up router admin with a user/password and this is only to get to the router, then once you set up the PPPoE you have a separate user/password this is were you set the EE defined parameters.

[JRS15]

Hi Jim,

Its the Smart Hub Plus.

[JimM11]

@JRS15 Then follow the guidance that @Mustrum @XRaySpeX have advised, if you have the Tp-Link router all messed up then factory reset it, use a laptop/pc to web setup the router, if you want to use the app, go slow and be careful, it normally does a good job of getting it right.

[JRS15]

Solved.

Username and factory reset

Thank you folks. Respect 🫡


Regards,
Jim