Terrible RIP OFF service from EE

[Vb24214606]

Forcibly switched from BT to EE & nothing but problems, terrible company staffed by couldn’t care less types!!!!!

[mkcomputing]

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@Timbo45 wrote:

It's happened to very many BT users, some actually were aware of it , others like myself only realised when a confirmation email arrived. It appears that the "guides" were incentivised to switch users to EE as that was the policy until Allison Kirkby (BT/EE CEO) changed it recently.

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That's the first mention of this that I have seen. Hence the question.

Would that count as "slamming"?

[mkcomputing]

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@Timbo45 wrote:

I was wrongfully (illegally?) switched to EE from BT when I just cancelled a 30 day rolling contract item.

I complained to the CEO's office - email not hard to find - and received compensation. I was unfortunately put on a new 24month contract taking me to August 2026. But I've raised the issue again recently and am now out of contract and about to leave.

I will say the switch was seamless though.

It's now not the policy to switch BT users to EE but the "guides" don't seem to have been told that though.

Also when I was switched I was told there was no way to undo that other than taking out a new contract with BT.

Thanks for that. A picture begins to emerge.

Definitely something to watch out for.

[Vb24214606]

Switch to a company with some morals, customer care & perception of where
the income comes from & to stop presuming we ,the customers ,are all thick!

[Chris_B]

@Vb24214606   Are you the one who claimed the EE don’t do direct customer support ?   You know the same customer support staff that are BT customer support staff.

    So kind of proving that yourself.   

 Give me a mo and I’ll find that thread 

FOUND IT 

[Vb24214606]

I’m well aware they are the same company so when informed BT we’re
switching me to EE and I didn’t have to do ANYTHING as it would all be done
by them I had no problem.
I must have received 5/6 emails confirming this then EE began telling me in
emails what I had to do after they had changed me!
To then be told I would be on a NEW 2 year contract if I moved back was a
con of some description & the frustration of a 20 minute phone call paid by
me & being passed around three people with minutes paused in between stoked
further frustration!
Absolute joke & a very ill thought out process by some overpaid clown
directing the VOLUNTARY (allegedly) switch!
I am afraid I do not accept being screwed by anybody at any level of any
company or organisation!
.

[JimM11]

@Vb24214606 First point EE and BT are NOT the same company. EE is EE and BT is BT they are both owned by the same parent group but are completely separate companies on there own rights.....

Once you moved and signed up with EE then you where an EE customer, nothing to do with BT anymore...

As before if you are so unhappy then if it is not to late you can move, back to BT would be a new 24 month sign up to join and EE may wave any fee's, if you go somewhere outside the EE or BT group then you may expect to have a termination fee applied for any remaining period.

If you complain and it is all upheld then EE will release you penalty free and the complaints procedure has it all fully documented to what/where/and when.

[Chris_B]

Does anyone actually know what the actual problem is ?  Apart from just changing ISP because all see is someone have a rant about changing from BT to EE.    The network is still operated via Open reach and it’s just a different header on the bill.