Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Teckin and HBN smart plugs not pairing with new Smart Hub

Muttly87
Explorer

‎23-05-2025 02:20 PM

Hi - just got upgraded to a Smart Hub.
After a bit of work, got the Alexa's, smart bulbs and Gosund plugs to work, but cannot get the Teckin or HBN smart plugs to work.

Tried the tips in other chats - turn of 5GHz, turn of WPS, set the 2.4 GHz channel to 11, reboot hub and all of the above at the same time. Still can't get them to pair.

Any other ideas?
Anyone want to buy some smart plugs 🙂
Thanks

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎23-05-2025 03:40 PM

Which EE Smart Hub do you have (read label or post a pix)?

Have you tried to set up & use the Compatible WiFi network?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Muttly87
Explorer
In response to XRaySpeX

‎24-05-2025 07:59 AM

Hi - it has Smart Hub SH31B on the underside.

I have set up 'Comp' wifi with only the 2.4Ghz on.
Do I need to turn the 2.4 Ghz off on the main wi-fi?

 

0 Helpful