Switching broadband from BT to EE

[RiddingsChris]

Hi I’ve today switched from BT to EE and just have one question I forgot to clarify with the sales team. Do I keep the BT router or will I get a new EE one? 
thanks 

[Pilgrims30]

Hi you will get a new router from ee

[timprocter]

I asked BT regarding my current BT Internet email address and was told so long as they monitor it being active you can use it without any charge.

Asking because I don't know,,,,,,,,,,,,,,, Do you get a new EE email address when changing from BT to EE.

[XRaySpeX]

@timprocter : EE don't provide email addys. Perhaps they should now that they've taken over BT BB.

[Phillipe2]

The feeling at the time (early Nov 23)among EE call centres was a confusing yes/no.   It was in the second  or third week that I was able to ascertain by a very knowledgeable tech at EE who was able to discover that a meeting was taking place which enabled BT customers  to keep their BT email.   So to answer your question EE appears to be honouring that pledge.   So at present keep using your e mail until told otherwise.   These mergers can take a long time for everything to bed down  and there will be a lot of confusion  to contend with.  

[Storm500]

BT stopped suppling email addresses and cloud storage to new customers at the end of June 2022. Anyone who activated their email/cloud storage before this date will be allowed to keep them when transferring their broadband to EE. The email and cloud systems are remaining with BT and will be administered through your existing BTID.