Speeds

[James_OOEligilu]

Test Date: 25 Jul 2022 20:20
Download: 36.4 Mbps
Upload: 42.5 Mbps
Ping: 88 ms
Connection Type: Wi-Fi
Server: London
External IP: 95.145.197.124
Internal IP: 192.168.0.117
Latitude: 51.4694060666691
Longitude: 0.117510671597294

[XRaySpeX]

@James_OOEligilu : Which router you using? It's not a current EE BB router, more like an old Netgear.

[James_OOEligilu]

Thanks Grand Master for reply.

I am having to use another modem switched to a plain router to bounce signal around house as the engineer installed to EE modem above the microwave in the kitchen and I think this may be the issue!

[XRaySpeX]

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

• For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
• For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.