Broadband set up help

[RT1984]

Afternoon,

Recently moved into my new house. Just received my smart hub.

The house was old and we basically stripped everything back.

There is no master socket to connect my hub to. So failed at step 1 😂

Do I need an engineer to come out to fit something? 

[Mustrum]

@RT1984  Hi, yes, give the Broadband Care TYeam a call, explain your situation, and they should be able to get Openreach out to fit a socket.

https://ee.co.uk/contact-ee/account-billing/broadband-landline 

[Chris_B]

@RT1984   You should have got an email with the date an engineer will come.  It’s very rare for EE just to send out a router without an engineer coming unless you already have BB with EE and it’s a new replacement router. 

What is your go live date ?  You’ll have this within an email. 

[RT1984]

Go live date is the 1st Nov. And this was sent through txt, with instructions of what to do on the day. I’ve had no comms regarding an engineer 👷‍♀️ 🤦‍♂️ 

[XRaySpeX]

Did you remove the master phone socket in your stripping back? EE wouldn't agree to install BB at a property not having a landline w/out sending an OR eng. to install one 1st.

If you did remove it, 1st of all you broke the rules & EE are entitled to charge you £50 to fix it.

[RT1984]

EE did not question anything about install at the property with it not having a landline.

i have the chat history saved.

The property was really old. The rewire needed to be done for all electrics, sockets etc.

[XRaySpeX]

But did it have a landline but you dismantled it? If the property was recorded as having a landline then EE would not have to arrange to have 1 installed. Any existing master socket & incoming wiring are BT's property & not yours to touch. It's not for you or a house electrician to say they needed a rewire. They are not network engineers.

[RT1984]

Ur not helping. And clearly don’t understand. I’ll speak directly to EE. Not some bot

[XRaySpeX]

I clearly don't as you are incapable of answering a direct Q.