Speed Issue - Fibre Max Broadband 100

[vostag344]

Hi,

I am on the "Fibre Max Broadband 100 without landline" package with EE and it was installed this morning by an engineer.

My contract notes the estimated download speed is 103.7Mb/s - 145.6Mb/s, with a minimum guaranteed download speed of 92.5Mb/s. The contract also states that estimated upload speed is 8.6Mb/s - 26.9Mb/s.

I have run a speedtest using the https://speedtest.btwholesale.com/ checker and the results are the following:

Download - 84.34 Mbps

Upload - 32.10 Mbps

Please note, I have ran this test using an ethernet cable into the supplied EE Smart Router.

Could someone pelase confirm if an engineer visit is required in order to fix my download speeds as I am not getting the speed that was advertised in my contract for Fibre Max Broadband 100.

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:

1. Post your full router stats:

• For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
• For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.
• For other routers: login to it according to the label on it as the admin user & navigate looking for its router/connection statistics.

Full router stats are key to any speed & connection issues.

2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

[vostag344]

Hi,

Thanks for the reply. Results are below:

1) Router stats:

2) Results for the speedtest 

3) Results of the BT Wholesale Checker:

[XRaySpeX]

Thanks.

All speeds quoted by ISPs are connection speeds, which you'll see in the router stats. These show you are getting 159/29 Meg Down/Up, well above EE's estimates given to you.  So there is no issue there. EE are supplying what they promised.

Your problem is that the download speedtest of 85 Meg is unexpectedly slow. Are you performing the speedtest over Ethernet? Another possibility is that your PC's Ethernet adapter is low-spec'ed to 100 Mb/s max.

[vostag344]

Hi,

Speedtest was performed with an ethernet cable. Also, per my motherboard specs, it is a Realtek 8111H Gigabit LAN Controller that I am using.

Could the issue be with the router itself?

Thanks

[XRaySpeX]

Well, the EE Smart Router is also Gigabit LAN.

[Mustrum]

@vostag344  have you not got another device you could run a speed test on?

[vostag344 · Accepted solution]

Hi,

Was on phone with EE support. They did a factory reset from their end and now getting an average download speed of 144 Mb/s on the speedtest. Thanks for the help everyone but issue seems to be sorted out now.

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.