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Something missing

Joeanderson
Investigator
Investigator

‎23-03-2024 05:17 PM

I am beginning to wonder if I have made the right choice in switching to EE, I am not even switched on and already it is a cluster.... of problems.

My package  arrived today and it looks like a smaller box is missing, no idea what it is. I have tried loging on to the website, it does nothing but continously refresh.

I will be refusing to let the engineer in on Wed, sorry but I don't deal with businesses that I cannot contact, it makes them look like amatuers.

Anyone been affected?

6 REPLIES 6
XRaySpeX
Grand Master
Grand Master

‎23-03-2024 11:53 PM

@Joeanderson : What EE plan have you signed up for? What was in the package?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Joeanderson
Investigator
Investigator
In response to XRaySpeX

‎24-03-2024 01:40 PM

Don't worry, I manage to find a phone number, it looks like it is my phone adapter that is missing, new one on it's way. EE really need to sort out that web site though.

0 Helpful
chistery
Brilliant Contributor
Brilliant Contributor

‎24-03-2024 02:09 PM

Most phones don't come with the adapter any more. What dd you order?

0 Helpful
Joeanderson
Investigator
Investigator
In response to chistery

‎24-03-2024 02:39 PM

Joeanderson_0-1711291127235.png

 

0 Helpful
Joeanderson
Investigator
Investigator
In response to Joeanderson

‎24-03-2024 02:40 PM

I was told this is what I needed.

 

0 Helpful
JaydonOneal
Investigator
Investigator

‎24-03-2024 09:33 PM

You must immediately contact the supplier or courier service to clarify the situation with your parcel. There may be some error or misunderstanding that can be easily corrected after communicating with the relevant services. If it doesn't help, call the cops!

0 Helpful