Smart hub plus password not working

[MPuranik]

Received EE smart hub plus yesterday, followed instructions - connected to socket, connected to power, lights turn green & then aqua (awful choice as there’s very little difference and really doesn’t help colour blind customers).

I then use my iPhone to scan QR code to connect - so I’m not typing anything.  Getting “password is incorrect - can not join” message.

i then copy @& paste the password - still same message.

Restart router, still same problem.

Been trying for over a day nothing works!

please help

[Chris_B]

@MPuranik   Have tried resetting the router?   There will be a small hole on it to push a pin in to.  With the router powered up push a pin in the hole and hold it there for 30+ seconds it’ll factory reset the router.