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Smart hub external ping response

Jaggies
Established Contributor
Established Contributor

I set up a new BQM on Thinkbroadband when I migrated from Plusnet (where I had a static IP address), but the Smart Hub doesn't respond to pings from outside my network, or at least I haven't found a setting where this can be activated.

I was going to try opening a firewall rule to direct inbound pings to my TP-Link router, which is now working as a WiFi and Ethernet extender, but setting up the rule requires Port numbers to be specified, and I don't want to open random ports.

Has anyone tried and succeeded (or failed...) and if so, what Port numbers worked?

Or can the Smart Hub be set up to respond to external pings and I've just missed the setting(s) I need?

TIA...

14 REPLIES 14
XRaySpeX
EE Community Star
EE Community Star

@Jaggies wrote:

I imagine the digital voice would still work in that configuration


Not at all! For DV you must have the EE supplied router as 1st downstream from the ONT.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Jaggies
Established Contributor
Established Contributor

No ONT involved, @XRaySpeX - I'm on FTTC, not FTTP, so in this case the TP-Link router would be performing modem duties, and the Hub would be connected by Ethernet cable to the WLAN socket.

I clearly don't know if that would work, but I'll give it a try at some point. If it works - YAY!

If not, meh...

XRaySpeX
EE Community Star
EE Community Star

Sorry, then I must mean "1st downstream from the phone master socket" but I was put off by your "FTTP" in your preceding post. What I said still applies. It won't work!


@Jaggies wrote:

Hub would be connected by Ethernet cable to the WLAN socket.


You mean "WAN", not the Wireless LAN which is WiFi?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

@Jaggies The EE has to be connected to the Phone Master socket, that is the one getting the wan IP from the EE DHCP server IpV4 and 6, and for the DV to operate for you. How is your TP setup after that, is it wan output connected to the Lan input on the EE and routing, or do you have it Lan/Lan connected between them both....

If set correctly everything is done via the Tp, you should be able to admin both the TP and the EE by going to the correct web manager, EE is https://192.168.1.254 to get to that, no idea what you would have on your TP one....

Why does the EE hub not allow you to add the IP off the TP in the DMZ, it is the only single connection that is there?

Jaggies
Established Contributor
Established Contributor

 


@JimM11 wrote:

Why does the EE hub not allow you to add the IP off the TP in the DMZ, it is the only single connection that is there?


@JimM11  I've no idea. When I try setting it up and click Save, it says there are no changes to save.

TBH I'm not all that bothered. I'll test out swapping the routers round at some point, but frankly life's too short...