07-07-2025 06:13 PM
The light on my Smart WiFi Pro keeps changing to orange and I lose some of my connections. If I turn it off and on again it seems to pick up the signal. Certainly not what I thought I was paying for? Can anyone help please?
07-07-2025 09:26 PM
@Juniper23 About what the lights mean and what is going on with your EE Smarthub Pro.
09-07-2025 05:40 AM
Thanks for this, it is helpful but doesn’t solve my issue. It does confirm that I’m regularly losing internet connection.
The orange light comes on several times a day so obviously not a good thing. I need to know how to fix it.
Thanks
09-07-2025 07:45 AM - edited 09-07-2025 07:46 AM
@Juniper23 What is actually lost when you go to the steady orange light, how many devices do you think are connected to the extender, you might see that in the app but best to take a look through the web manager http://192.168.1.254 will get you there, are all connections to it wireless or is there anything on one or both off the Ethernet ports. If you take a look at it check that the Smart Hub Pro and the Smart Wireless Pro are both on the same FW.
Indication on the EE side is only to try moving the unit closer as it is struggle with distance connection to the Router.
09-07-2025 08:53 AM
@Juniper23 to get your line problem fixed you should follow the steps in the help pages:
If you need help with your broadband, text HELP to 66033
If you need help with your landline, text PHONE to 66033
Opening hours:
Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm
Our lines are currently closed.
Opening hours:
Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm
Our lines are currently closed.
Opening hours:
Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm
09-07-2025 10:02 AM
If the Smart Hub Pro and the Smart Wireless Pro are not on the same FW, what do you do?
09-07-2025 12:06 PM
@tnj Nothing, EE will update it sometime when they get round to it!
13-07-2025 03:56 PM
thanks for your response.
the whole reason I was pursued by EE to purchase the Smart Wireless Pro is because router is in one room and tv/etc are in different areas and the connection was not good. It’s an old property with thick walls.
I’ve placed the Smart Wireless Pro near the tv etc to solve this problem but it’s not really working.
not sure how to resolve this.
14-07-2025 08:50 AM
Morning @Juniper23
Thanks for coming back to the community.
If you get in touch with our broadband tech guides, they will run some tests and let you know what is needed to get this resolved 🙂
Let us know how you get on.
Leanne.
14-07-2025 09:14 AM
@Juniper23 You wrote "
thanks for your response.
the whole reason I was pursued by EE to purchase the Smart Wireless Pro is because router is in one room and tv/etc are in different areas and the connection was not good. It’s an old property with thick walls.
I’ve placed the Smart Wireless Pro near the tv etc to solve this problem but it’s not really working.
not sure how to resolve this. "
Sorry but just do not see any logic in this and any advice you where given is completely wrong, Pro is not the way to go, you seriously need to cable between the Pro Router and the Smart Wireless extender for a wired backhaul.