Can anybody help me? I've recently purchased a Yale Home alarm system, when I came to install it I fell at the first hurdle, (connect the alarm hub to the router via the ethernet cable provided, switch on and wait 30s for the green light), NO GREEN LIGHT. I contacted Yale they said you need DNS ports 5222 and 8765 open on your router, I called EE CS they said its nothing we can help you with, the router is set up for plug n play, I went back to Yale they said, maybe a fault with the alarm hub, take it back to Costco where I purchased it from. After more research I tried EE CS one more time (they were really helpful) and they suggested trying the Yale hub on a friends router, I want next door and plugged the Yale hub into there Virgin router, within 10sec a green light came on. I went back to EE CS, explained all this again and was told maybe it my EE router. So new router posted out to me with great expectations, swapped it over and you've guessed it same as before. I've been back to Yale they asked me to go back to EE and ask for a firmware update for the router, back to EE they told me to switch the router off for 4 hours, I've done that, its now back on with no joy and I'm now no further forward. Please Help. One more thing, these alarm systems are also sold in the EE online shop and don't seem to be compatible with the EE router.
