Smart Hub SH31B ERR_SSL_Protocol_Error

[HughPB]

I have an EE Smart Hub SH31B and have had no end of issues with it.

I have three android devices two Tablets and a phone none of which can access the internet via the hub

All will connect to the Hub but not the internet

All I get is "cannot provide secure connection" or ERR_SSL_PROTOCOL_ERROR

Having spent hours on the phone to EE support, had three EE engineers around and OpenReach check the line

Nothing seems to work

Any suggestions

[JimM11]

@HughPB Do you have any devices that have managed to connect and get out, have you also tried the compatible network feature. Take it that you do not have any Ethernet connected devices to eliminate the hub is causing you the issue.

[HughPB]

My tvs are connected via the ethernet

That was working fine until I got the EE smart hub

[XRaySpeX]

I think you'll find the router is set to Wireless Mode = WiFi6 and Security Type = WPA3 by default. Your device mayn't cope with that. Change the router settings down to WiFi5 and/or WPA2.

[bobpullen]

@HughPB - sounds to me like there may be an errant parental control setting on your account somewhere that interfering with your Internet resolution. Have you checked your parental control settings? If everything looks normal, then I'd get back onto support and ask them to do the same in case there's a back-end setting somewhere that's gone rogue.