In the last few days my otherwise 100% reliable Smart Hub Pro and extender stopped working properly - which I noticed as a number of 2.4GHz only IoT devices on the compatible network SSID stopped working. I noticed the 2.4GHz channel wasn't showing up on a network scan, or using a Wi-Fi analyser app, but there was a hidden SSID with the right MAC address and channel number.
I played around a bit to try and fix things on the web interface, and noticed the 2.4GHz channel for the main network was missing too. Then I realised the mesh node/extender was not connected - and this is when I noticed the 6GHz channel was gone.
Figuring some corruption with the settings as nothing was working as shown on screen, I did a factory reset, but this didn't fix the issue either. The default EE SSIDs on 2.4GHz were also hidden, and I can't even connect manually to them.
My temporary solution is an older Wi-Fi 6 router plugged in which is set as a 2.4GHz AP to service the various devices (smartplus, battery inverter, car charger) and works, but has limited coverage. I do have a mesh node for that but really don't want to be running two simultaneous networks.
The 6GHz channel has returned after toggling it off and on, but the extender still won't connect.
I have to conclude something has gone wrong with the router. Not sure though if it's a hardware issue or firmware. The firmware is r3.8.24-R-1531355-PROD-1 and it doesn't show when updated (just says N/A). Does this mean it's never had an update? I can't see any way to search for an update or force one.
I fear that trying to get this fixed is going to be a PITA because I'm going to be asked to jump through so many hoops to try and fix it, but I have tried everything. I've changed the 2.4GHz frequencies, toggled the compatible network on and off, changed SSIDs and back to try and see if anything overwrites any corrupted settings - but I'm convinced it isn't something I can fix myself unless anyone here knows better?
