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Smart Hub Pro SH4-1 Firmware

GDog3
Valued Contributor
Valued Contributor

I just installed a new SH4-1 and started the firmware update via the EE app... three hours later it is still thinking about it.

Version installed shows r2.64.6-R-1303886-PROD-1

 

7 REPLIES 7
Mustrum
EE Community Star
EE Community Star

@GDog3  The firmware is often upgraded overnight when new versions are available.

Was not aware there was an option on the app, but is that for an app upgrade or router upgrade?

GDog3
Valued Contributor
Valued Contributor

App said it was upgrading when I went into it to set WiFi controls

Huggons1
Established Contributor
Established Contributor

I think you will find the updating message received in the app, is totally unreliable and the router is more than likely not updating.

Latest SH Pro firmware...

r2.64.7-R-1303938-PROD-1
App version: 2.34.2

 

You will most likely receive this overnight, tonight 

GDog3
Valued Contributor
Valued Contributor
Thanks. Still says it and therefore can’t access WiFi controls. Not impressed
Huggons1
Established Contributor
Established Contributor

Had the same issue myself. Believe I cleared it by reinstalling app and skipped checking for update somehow. Perhaps try another mobile device, if you are able to 

The hub should upgrade shortly after it's installed assuming it's on old firmware, whether you're using the app or not. If it doesn't then it suggests something is not quite right.

@GDog3 - suspect you may have reverted to the Orbi now based on your other thread, but if you haven't, then closing the app, rebooting the hub and starting afresh would have been my suggestion.

GDog3
Valued Contributor
Valued Contributor

Thanks all

I gave up - was updating all night. Tried everything bar deleting the app.

Back on the OrbiPro - much happier.