Since January 2025 we have had the EE 900 Mbps service with the Smart Hub Pro and the Smart Wi-Fi Pro, plus a phone service. I have the 2.5Gb Openreach ONT fitted.
The speeds have been fine exceeding the 900 Mbps download and 100 Mbps upload using Ethernet and around 500 – 600 Mbps on wireless.
About a month ago we noticed that the internet would drop out (this is all on Ethernet and happens on all connected PCs) sometimes in the middle of something like writing an Email or experimenting with Gemini, in fact there is no pattern as to when this happens. Clicking onto another saved link forces the internet to re-connect and all is fine until this happens again. This happens several times an hour and is random. I have typed this in Word to avoid losing the connection part way through!
I have been into Device Manager and Disabled Power Management but this has made no difference.
I have switched the Smart Hub Pro off and back on several times but again no difference.
I have looked at the Advanced Setting > Technical Event Log. There are 87 Pages I have pasted the last page from today below:
Time and date | Message |
12/03/2026, 10:09:08 | Network interface eth1 down |
12/03/2026, 10:09:12 | Network interface eth1 up |
12/03/2026, 10:18:57 | Network interface eth1 down |
12/03/2026, 10:19:01 | Network interface eth1 up |
12/03/2026, 10:38:59 | Network interface eth1 down |
12/03/2026, 10:39:02 | Network interface eth1 up |
12/03/2026, 10:49:00 | Network interface eth1 down |
12/03/2026, 10:49:03 | Network interface eth1 up |
Previous event log pages show Network Interface eth 3 down. Ports 1 and 3 are the ports that the 2 PCs are connected to.
Port 4 is a spare that I sometimes connect my laptop to and Port 2 goes to the TVs/Sky Box etc and I have not noticed any issues with them.
Are there any settings within the Smart Hub Pro that I could change?
Is it possible that 2 ports on the Smart Hub Pro have gone bad? I know I could swap the port connections around but if the problem is within the Hub that seems pointless and I would want the defective hub replaced anyway so that I have 4 ports available.
Any thoughts from the clever people on here would be gratefully received.
Thanks in anticipation.
Michael
