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Smart Hub Pro - How to change DNS settings?

goral
Established Contributor
Established Contributor

‎07-05-2024 02:12 PM

I am setting up Smart Hub Plus and want to change the DNS server to 1.1.1.1 but I don't know how, I can't find the option to change it anywhere.
Goole returns that the change is done this way:

Home > Advanced > My Network > IPv4 Config & switch DNS Servers Auto to OFF

But with me there is no such option in My Network.

Any help?

48 REPLIES 48
JimM11
Community Hero
Community Hero
In response to Denzel99

‎29-05-2025 10:53 PM

@Denzel99 No problem already had the wrath of the sky mods a few times, power hungry wanna be lot, just don't care myself.👍

0 Helpful
HelpfulGherkin
Explorer

‎10-06-2025 02:28 PM

Is this resolved now? I’ve found this option and managed to set my primary and secondary DNS to cloudflair

0 Helpful
Denzel99
Established Contributor
Established Contributor

‎10-06-2025 03:18 PM

As far as I can tell, none of the latest ISP supplied routers can change DNS.

Call me paranoid, but a little thing called the Investigatory Powers Act perhaps?  Probably the easiest way of tracking what sites you’ve visited.

0 Helpful
bobpullen
Star Contributor
Star Contributor
In response to HelpfulGherkin

‎10-06-2025 08:52 PM

@HelpfulGherkin wrote:

Is this resolved now? I’ve found this option and managed to set my primary and secondary DNS to cloudflair

What hub do you have? As far as I know, it's possible with the Smart Hub Plus but not the Smart Hub Pro yet.

HelpfulGherkin
Explorer
In response to bobpullen

‎10-06-2025 08:54 PM

That’s right, I have the Plus. Not the Pro

ko5tas
Explorer

‎15-09-2025 09:02 PM

Funny, when you search for DNS it actually returns a relevant result to change DNS: 

ko5tas_1-1757966502674.png

which redirects to the advanced IPv4 config, which is empty.

Seems like the functionality is there but it's simply disabled... 

@EE you can do better... please

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to ko5tas

‎15-09-2025 09:19 PM - edited ‎15-09-2025 09:20 PM

@ko5tas : No, not the functionality; only the search subjects which are probably the same as for the SH+ where this does work.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Ewan15
Expert Contributor
Expert Contributor

‎16-09-2025 08:46 AM

@ko5tas I think EE want the GUI to be the same across their latest routers. So the placeholder is there on the Smart Hub Pro. Hopefully with the next firmware update, it will catch up with the Plus feature wise. 🤔

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband.
Kieran6670
Visitor

‎14-10-2025 08:16 PM

Had a software update on my hub and smart wifi device yesterday as I had to repair the smart wifi to the hub and since then the option for changing DNS finally seems to have appeared.

image.pngimage.png

0 Helpful
JimM11
Community Hero
Community Hero
In response to Kieran6670

‎14-10-2025 08:25 PM

@Kieran6670 Good going for EE slow but sure!

0 Helpful