Smart Hub Pro 7 - unable to check status

[ShadowCreek]

I have a Smart Hub Pro 7 and since yesterday I’ve been unable to see router status either through the app or web page.  Usual full restarts have not cleared it.  No current issues with service.  

[ShadowCreek]

I am on Smart Hub Pro 7 and since yesterday I’ve been unable to see router status either through the app or web page.  Not sure if this could also be related?  Usual full restarts have not cleared it.  No current issues with service.  

 

 

[JimM11]

@ShadowCreek Can you grab and open up your own post, this one was more EE Smart Hub 6+ and not really Pro material, will just make it easier to follow when your pictures get approved.

[JimM11]

@ShadowCreek Great, will take the look when your posted pics get approved.

[JimM11]

@ShadowCreek Pictures are cleared now, are they both a mobile device for connecting to the EE Pro hub?

You don't per chance have something with a Ethernet port Laptop/PC and can try connecting https://192.168.1.254. See you have the old Chop3 connection error.....

[ShadowCreek]

Tonight they are both from iPhone, but I got the same browser message on Windows 11 yesterday.  Will try with Ethernet tomorrow.  

[JimM11]

@ShadowCreek CHOP3 you usually get by it with a refresh on the page, not a mobile user and hated the App big time!

[ShadowCreek]

Yes.  Same CHOP3-800 error message with WiFi switched off and connected via Ethernet using my Dell Win 11 laptop. 

[JimM11]

@ShadowCreek Last time i seen it was way back March 2024 on a EE Smart Hub 6 Plus version, one FW update later was virtually gone, does a refresh on the page not do anything and get you on the Hub's home page?

Try both the http:// and the https:// to the 192.168.1.254 

[ShadowCreek]

No, I can't get in any which way.