Smart Hub Plus & Smart Wifi Plus Problems with Xbox Series X

[Matthew33]

I've just swapped broadband from BT to EE as this was the suggested move now that they're one in the same. I've installed the new EE kit in the exact same locations as the previous BT hub and WiFi extenders and I'm having nothing but trouble. The further away booster has the orange light meaning it's out of range - there's no where closer without being in the same place as the middle booster. On Xbox I was always wireless with no problems before however now I can't get a solid connection, get dev errors in COD, get crazy lag and rarely have an open NAT type. I've tried all the Xbox network settings recommendations and none have worked. I've heard that it's easier to just put the old BT kit back in however I'm due to get charged should I not return the old inventory.. I've had a brief chat with EE who claim that this isn't a common issue but other posts on here say otherwise. Anyone got any ideas???

[Matthew33]

Unfortunately not. Although I haven't tried the new kit in a while though. I was hoping a software update would eventually come but that's been some time now!

[Duffersd]

Firstly I see this is a six month old post... 

I have almost the same issue, used to have a PS4 pro, rarely a connection issue, just bought a series x and I'm on the second router (smart hub) and the x won't connect, no Ipv6, no wireless, can't resolve... Etc etc, terrible. 

Called ee, they have said I have a fiber connection, it's OK, other things connect so they can't help. 

This issue is all over the net, loads of posts, few answers. 

[Duffersd]

So how do you set this up, it would be good to get some insight into the solution. 

Cheers 

[XRaySpeX]

@Duffersd : Best you start your own thread rather than tacking onto an old 1.