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Smart Hub 7 Pro - using Smart Hub 6 credentials ?

Posiedon
Established Contributor
Established Contributor

I have Full Fibre 900Mbps plan with a Smart Hub 6, I have been having WiFi range issues, I have upgraded to the 1.6Gbps service and that comes with Smart Hub 7 Pro and Wifi Extender Pro.

I expected silly money, but in fact new service and hardware was £20 a month cheaper !

Quick Question, to avoid having to reconfigure network settings on the myriad of devices … can I get it new Hub to use existing Network ID and password ?

When I replaced a faulty Smart Hub 6  it was set to use same credentials … this time as its Smart Hub 7 pro replacing Smart Hub 6 … is it still possible?

If so what is the easiest way to do this?

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

A router reboot (or power cut or pull the plug) doesn't change any of its settings. A Factory Reset puts them all back to defaults.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

@Posiedon  Login as admin and change them to what the one router was.,  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Mustrum
EE Community Star
EE Community Star

@Posiedon   would you not just use the App and like with the previous Hubm choose the option to keep the same WiFi details. https://ee.co.uk/help/broadband/getting-started/set-up-guide/smart-hub-7-pro 

Posiedon
Established Contributor
Established Contributor

Didn’t know if that would work from model 6 to 7

Posiedon
Established Contributor
Established Contributor

These are lost though is Router if reset, not sure if lost when rebooted

XRaySpeX
EE Community Star
EE Community Star

A router reboot (or power cut or pull the plug) doesn't change any of its settings. A Factory Reset puts them all back to defaults.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP