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Slow internet

Lucy222
Visitor

‎21-10-2026 12:43 AM

My internet is so slow !! 

0 Helpful
4 REPLIES 4
JimM11
Maestro
Maestro

‎21-10-2026 02:09 PM - edited ‎21-10-2026 02:43 PM

@Lucy222 Have you called EE CS or done the HELP to 66033 as a text to have EE check it out for you?

0 Helpful
shakey19811
Established Contributor
Established Contributor
In response to JimM11

‎21-10-2026 02:39 PM - edited ‎21-10-2026 02:45 PM

are you over wifi ?  are you on part fibre or full fibre (yes if you have an ont) @Lucy222 

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shakey19811
Established Contributor
Established Contributor

‎21-10-2026 02:48 PM

retest with the speedtest post the result excluding any personal imfo 

https://www.speedtest.net/ @Lucy222 and wifi connected or ethernet

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XRaySpeX
EE Community Star
EE Community Star

‎21-10-2026 07:06 PM

Which EE router & WiFi extenders, if any, do you have (read label or post a pix)? What is the name of the EE BB plan you are on including its speed?

What speeds are reported by running the speed test in the EE app? That will not only measure the raw BB connection speeds you are getting at the router as well as speeds to the device from which you are testing.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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