Site blocks not working for some websites

[callumadavis]

So I'm trying to read the news less and have used the WiFi blacklist to do so. I've added a bunch of news sites to the blacklist for a group that includes my laptop.

Unfortunately, the block seems to just not work for certain sites. Specifically www.telegraph.co.uk and politicshome.com.

I don't know if EE ever reads these messages, but it would be good if someone could look into why the site blocking function doesn't work on these specific websites.

[bobpullen]

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@callumadavis wrote:

I've tried both the www. version and the version without, it doesn't work either way.

I've created different groups because I don't want the rules applied across the entire network. But I don't think that'll help. The issue is that most websites are blocked but some (telegraph.co.uk, ft.com, politicshome.com) aren't.

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OK, thanks.

If you're using the Plus hub then parental controls on done onboard the router and not via the EE DNS servers. Unfortunately that rules out one of the troubleshooting steps I was going to suggest.

It doesn't help your case, but I did this earlier today on my hub using the default group and found that all websites were blocked as expected - including the two you're having problems with 🤷: -

[callumadavis]

It's happening on my PC laptop, my macbook and my Android phone. I've tried multiple browsers on all of them. 

[callumadavis]

So I think I've found a way around it. I've made a group with all other devices except the ones I want the blocks to be active on. That group has no restrictions. Then I'm putting all the sites I want to block on the ungrouped devices group. A bit of a bodge, but it seems to be working so far.

EDIT: This hasn't worked either. The offending sites are still accessible, even when blocked on the default group.

[JimM11]

@callumadavis Have you tried the EE Hub full factory reset, then building it all back up from scratch the EE way?

When was the last time you flushed the DNS cache, would try that on one device to see what happens.

[callumadavis]

So I spoke to someone on the phone who (eventually) said tech support would look into it. The next day my app was down which I assume means someone at EE was trying to fix the issue. However, since then the problem persists and I haven't heard anything from anyone.

Do you know if tech support gets in touch directly with customers or if they have a ticket system or something? It seems bizarre that my issue has apparently been passed on but there's no way for me get any information about it for two weeks.

I swear the moment that Openreach expands the fibre network to my street I'm leaving for a better provider.

[JimM11 · Accepted solution]

@callumadavis You normally get an Incident number from the Guide when you are on the call, so did you get one or not, your EE account may show something, as to getting call back it may or may not transpire. Best to call back EE CS and ask the question also note down the number when you ask if it has been done.