Shocking Customer Service

[Fedup500]

The customer service is shocking, noone can really be bothered to help and it all sounds a bit too much hard work. They only time they are quick and motivated is when they are selling a product or upgrading you but if there's a fault forget it. 

[Mod Edit - Title added]

[JimM11]

@Fedup500 Do you have an actual problem or good and working currently?

[Fedup500]

No internet currently for a week. I've been told 4 times now that a new hub will be put on order (as the previous person hadn't completed the order) , it's now got a delay on processing this order again so unsure how long until I will receive this. They did an upgrade a week ago incase it was that that caused the fault so I have now used a week into my 14days cooling off to cancel and no further on. Just seeing if it's worth changing provider 

[Fedup500]

Also to add that every time I speak too someone they say different things - it's not the hub / it is the hub . You need an engineer / no you don't need an engineer 

[JimM11]

@Fedup500 Sorry confused, if you have never been activated then your contract has not started. You will not be able to transfer to anyone OTS wise for at least 14-21days currently unless OR are quiet and can get to it. 

You have not posted anything, can the Forum help with anything advise wise for you, if so detail is required.

[Fedup500]

I am already EE , phoned to fix a fault . Told it's not a fault, I need a new hub. Then no the hubs fine it's a fault.  Then hub has been ordered (4x) but order never completed each time. Hopefully this time it has actually been processed. Yer the guy today said that cooling off period to be able too cancel within has already started so only have 2weeks left to hopefully receive a hub try it and get an engineer if fault still present 

[JimM11]

@Fedup500 What hub is it you have, there is currently a FW update that happened three weeks ago messing with two off the EE Hubs, the 7Pro and the 6Plus? Below the link shows the current EE ones.

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

[Fedup500]

It's the old smart hub style. I think the frustrating part is why am I not being updated , why am I being told the previous person didn't order , one minute I need an engineer the next I don't. It's so confusing and I've never had an issue with EE before.  

[JimM11]

@Fedup500 This one?

EE Smart Hub | Device Help | EE

[Fedup500]

Nope I think older than that - its about 3years old . White