Hi
so received a email saying I had missed a payment.I have recently moved house but just moved the broadband to the new house All of the direct debit payments were coming out as normal every month and now they are saying that I have missed a payment when my bank details have not changed and they are aware of the house move because I had to contact them to move the broadband over. The website, there are no drop down menus to access any of your information and when you search for specific requests, it comes up with help options but nothing you can actually access because as soon as you do, it sends you back to the home page! The website is absolutely shocking in trying to access anything. Not helpful or easy to use at all.
