Service Derogation. Connection Saturation <50%

[VinneyUK]

Good evening. 

I have noticed over recent days what whenever i start to saturate my connection, no more than 50%, my connection becomes unstable. I've investigated this further and have noticed that i incur significant packet loss / increased ping.

Looking at a network diagnosis tool i have, it would appears the issue is around the hop2, i.e my external connection between the ONT and the HE? 

Any else familiar with this able to concur, please? 

[JimM11]

@VinneyUK If it is external to the network, what do you hope to achieve with this?

[VinneyUK]

No sure of your point Jim?

It didn't say external to the network, i said external connection, i,e i have a fault between the ONT and headend and not my internal network at home, that's my interruption and point...

[JimM11]

@VinneyUK What network do you have control off/over?

[VinneyUK]

Jim no idea what you are on about - please refrain from getting involved again please 

[Mustrum]

@VinneyUK   what broadband service do you have and which router.

Most core network routers do not respond to pings when traffic gets a little busy.

What issues are you having?

[VinneyUK]

EE 1GB, I’m using a UDM pro, IPv4.

My problem which has only developed the past couple of days, despite having smart queues enabled (QoS) when downloading (at 50%) my reported bandwidth, I get buffering on my IPTV and general internet browsing becomes really sloppy.

My view is there is a network fault developed between the ONT and the HE