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Sent back two boosters and they want me to pay for them

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Ceejayanderson2
Visitor

‎30-01-2025 11:32 AM

Hi there my son needs boosters in his flat I got sent two out and they were faulty and they both were sent back via post office now they want me to pay for them 

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Minkey1
Star Contributor
Star Contributor

‎30-01-2025 11:36 AM

@Ceejayanderson2 

You kept the tracking receipt right, and used it to track delivery via the RM app?

They tried it on with me. But shut up when I provided proof of delivery.

Mike
EE Fibre 900 via SH+ with 2 Extenders, EE TV Pro & Mini boxes, 2 EE SIM's only, all originally BT.
LG Oled, Denon/Cambridge Audio 7.1, Panasonic 4K player, Apple TV 4K
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JimM11
Brilliant Contributor
Brilliant Contributor

‎30-01-2025 11:46 AM

@Ceejayanderson2 The returns help link if you require it.

Return and recycle your EE Broadband or EE TV products | Orders Help | EE

 

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Chris_B
EE Community Star
EE Community Star

‎30-01-2025 11:48 AM

@Ceejayanderson2  Did you call customer support to request to return them ?    

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.