Hi - can someone from EE technical support please help me with this.
I can't be the only customer experiencing this problem. Anyone else out there having the same problem?
"Safe search" blocks all the porn sites & probably lots more dodgy stuff that I don't know about. I have children and don't want them accessing these sites (or their friends when they are here).
I have spoken to 2 different EE customer service people over the phone for a prolonged period. Neither of them were able to help & have supposedly escalated to a higher level. This was several weeks ago however & I have had nothing back from EE
The only way to turn on safe search is via the App. The web based user account page does not have this ability.
I have uninstalled & reinstalled the app. I have reset the router. I have tried everything I can think of..
When I try & turn on "safe search" it doesn't turn on. I have an Android phone & everything else works on the App. See screenshot with message at bottom saying "safe search didn't turn on".
EE - you have a duty of care to provide a safe space at home for families. Please can you contact me & help. If anyone else is having this problem please post on this conversation & maybe EE will come up with a fix.
