A young salesman came to the door and sold me to switch from Zen Internet over to EE. I was reluctant because I'd had a bad experience with EE customer experience in the past and I'd only recently renewed my contract with Zen so there was a large exit fee (£326). He assured me the exit fee would be paid in full as soon as I had the final bill and gave me instructions to claim.
I have now forwarded over my final bill amount to the ee switch team 5 times to no response. I have called the EE customer services team 3 times and been told the only way to communicate with the switch team is via email, i told them they don't respond and I'm down £326 at christmas and would like to know when they'll be reimbursing me. They said they'll email for me to give it a nudge but can't make it a priority. The last girl I spoke to was also very rude and I doubt will be emailing them on my behalf.
The customer services has been appalling and i have no idea if I'm going to be getting my £326 back despite many many promises by the salesman it would all be covered as soon as I paid.
