SH31B EE Hub Non Existent Documentation

[johggold]

Has anyone managed to document this manual. Attempts to get one from EE has been a waste of time. The blogs are full of complaints, yet the stock answer is that Im the first to ask. EE are equally vague about wireless importance.

I looks like I would be better off using my old router which is fully documented and using a digital anlogue converter for the landline.

Anyone else with the same Customer service experience?

[JimM11]

@johggold There is not a manual for the EE Smart Hub range, If you have anything specific about wireless operation there are a few help screens about those, You will need a EE or BT hub if you require to have any kind of DV Digital Voice operation, a standard hub from any other is just not going to work, VOIP will do if you sub your landline to some other company that will supply you the Ethernet Adapter to do so.... 

Landline plugs into the back off the EE Hub or to a DVA if you wish to have it remote from the hub. Couple off links below to get you started.

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

How to set up your Digital Home Phone - The EE Community

As an ISP supplied Hub, it is designed to connect and work, devices that do not at this time can be looked at with the aide off the help to try a few options, all the main ISP's are very much alike. You want a real manual, you may just have to find a real hub and manufacturer that does both together.

[XRaySpeX]

Smart Hub 6 Plus

If your old router is not a modern EE Smart Hub Plus/Pro or BT Smart Hub 2 it will not support a digital landline, regardless of any digital anlogue converter.

[johggold]

I have never used an ISP supplied router.  They are always budget price and wireless is very poor.

Migration from Plusnet is forced. I was not having any issues.

My analogue landline will still be working for a long time. Openreach havent even scheduled any work, and its unlikely to happen for years to come. We are in a small village.

My present router carries well over 60 feet, and the EE only guarantees a few feet.

I have 12 local  wireless routers that show on my wireless analyser along with a lot of brickwork, and I already hard wired the TV so that it can stream.

The only challenge is finding a  good wireless router that will support  an EE digital landline.

Im hoping others in the forum have some experience. 

[johggold]

Sorry, no. I need really good wireless and EE have admitted that they have no interest in the problem.

[JimM11]

@johggold @XRaySpeX told you the ones that are required to be used, PN is forcing only if you wish to keep a landline going, and the PSTN is shutting down 31 Jan 2027 wither you think so or not, stay with PN then and see what PN and OR does.

Must be missing something, you already have your wireless all sorted out, so there is no issue there.

[XRaySpeX]

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@johggold wrote:

My analogue landline will still be working for a long time. 

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No, it won't! Landlines in the UK are going digital. The existing analogue technology (the PSTN - Public Switched Telephone Network) which has supported phone and broadband services for decades is being retired and switched off at the end of January 2027. 

[Chris_B]

@johggold  I have no issues with my EE supplied router which is in the front of my house and getting a connection in my backyard right at the back of my yard.  It’s definitely more than a few foot.  

[johggold]

Not actually the case. Officially this is the planned date but Openreach have accepted that all rural areas will not be completed by then.

There are no Openreach plans for my area at this time. 

[johggold]

It all depends on the type of building. Plus interference from nearby routers is very high. You have been lucky. EE themselves accept that their router is budget level.