20-02-2025 02:36 PM
Hi, Just switched over from an old BT Hub to the New EE one but can't get my heating gateway (Salus It500) connected to the internet. Have plugged it into a LAN port (as with BT hub) but it doesn't connect..........any ideas?
Solved! See the answer below or view the solution in context.
20-02-2025 04:12 PM
@Rick62 Have you tried plugging the BT router back in? Which model is it?
If you can ask if you can keep the BT router if you have not already sent it back.
20-02-2025 02:55 PM
Which EE BB plan are you on including its speed? What EE router & WiFi extenders do you have (read label or post a pix)?
20-02-2025 04:12 PM
@Rick62 Have you tried plugging the BT router back in? Which model is it?
If you can ask if you can keep the BT router if you have not already sent it back.
16-03-2025 05:39 PM
Any update on this topic. I am having same issues with Salus iT500 gateway not connecting. I also have just upgraded to the new EE Smart hub pro with Wi-Fi extender from the BT router. Salus worked perfect with old router so it would suggest it is something to do with the EE hub?
16-03-2025 05:44 PM
@Craig249 have you tried to Compatability option on the router to help with your Salus?
16-03-2025 08:20 PM
No I have not. How do I do this?
thanks
16-03-2025 08:25 PM - edited 16-03-2025 08:27 PM
@Craig249 Sorry it is a WiFi function, but you say it is LAN connected in your other post.
For what it is worth, other have used a switch inbetween the Hub and similat devices. It seem some are not able to cope with the 2.5Gb ports on the hub.
16-03-2025 08:35 PM
The device is connected to the hub via LAN and once on the network along with my phone I can then control the heating system. Hope this makes sense. The device connected to the LAN has a red light which mean it is not connected to internet. It was green with the old BT one.
thanks
17-03-2025 07:35 AM
Hi. Yes all sorted with advice from the Salus technical support team. I added a LAN port splitter between the Salus gateway and the router and it is now all working
17-03-2025 08:29 AM
Thanks Rick62
Was it a specific LAN port splitter you used or would any one do the job?