Router stabilitiy issue

[Kalowski]

I am experiencing a recurring fault with my EE Smart Hub -what I believe is a router stability issue, not a Wi-Fi or device problem.

Router details
Product code: SH31B

Description of the fault
Over several nights the broadband connection drops repeatedly overnight. Multiple devices (including a laptop and Ring devices) lose internet access. The router remains powered with normal LEDs and continues broadcasting Wi-Fi, but it stops routing traffic correctly.

The issue does not recover by itself. Internet access is only restored after a full power-cycle of the router.

How do I get a replacement router?

[Kalowski]

So now I can't connect anything to wifi 

 I've turned on compatible WiFi but my laptop won't connect, and it won't connect to the usual WiFi either, so at the moment I can't even log in to the router to set it back.

[JimM11]

@Kalowski Then connect to it by Ethernet port connection!

HELP to 66033 as a text is going to be your needed next step....

[Kalowski]

Yes, I did that.Looks like compatible WiFi needs a new name, as it just ruined every WiFi connection in the house and meant nothing could connect to anything.

[JimM11]

@Kalowski Good, sounds like you have it sussed then, who knows what is going on with them now, have NO EE Equipment so cannot take the look see....