Router not dispatched

FuryFadez
Investigator
Investigator

‎05-12-2023 08:42 AM

Hi. 

I placed an order on 27th November to change broadband from bt to EE. I was guaranteed there would be no switch off or any time without the Internet as I work from home. Internet is due to switch tomorrow and my order says not dispatched for the router! Will my bt router work or am I going to be without Internet? 

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3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎05-12-2023 08:56 AM

Hi @FuryFadez 

When is your go live date? 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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FuryFadez
Investigator
Investigator
In response to Northerner

‎05-12-2023 08:59 AM

Tomorrow. Just checked my order status for the equipment and it says, awaiting dispatch. 

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Neil-O
Former EE Employee
In response to FuryFadez

‎05-12-2023 10:10 AM

Hi, @FuryFadez Welcome to the community and thanks for posting, your existing BT Hub should work. We'll need to take a look at your order to see what's happening, I'll send you a private message so you can get in touch with the moderation team.

Thanks

Neil 

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