Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Router doing odd things!

DoobyDoo1
Investigator
Investigator

‎07-06-2026 10:32 PM

My EE broadband has been working fine for the past 12 months, no problems.   I had grouped all my devices and everything was working fine.   Until about 3 weeks ago.   I noticed my Ring doorbell camera and spot camera kept loosing connection.  

The only way to fix this was to restart the router.   But after a few hours they would again lose connection and not reconnect.

I logged into the app and checked my broadband status.   It said I now had over 80 devices associated with my broadband.   Checking this I noticed it had duplicated most of my existing devices but marked them as offline for the past couple of months.  So now for example instead of 1 iPhone I now have 3, two of which are offline.   

 

I turned on the compatibility mode for 2.4Ghz only and reconnected the Ring doorbells but they are still failing, and I still have all the extra devices which are offline and have been duplicated.   Its as is my router has updated and its screwed everything up.

Anyone else experienced similar?

0 Helpful
5 REPLIES 5
DoobyDoo1
Investigator
Investigator

‎07-06-2026 10:34 PM

Count me in - wondered why all my Ring cameras were dropping even though I turned on the compatibility mode for 2.4Ghz.  Its also duplicated devices on my network and marked them as offline.  

JimM11
Community Hero
Community Hero
In response to DoobyDoo1

‎07-06-2026 10:42 PM

@DoobyDoo1 Let the Forum know if the Fixed channel is holding it steady for you, turn your Comp off unless needed for something else.

0 Helpful
JimM11
Community Hero
Community Hero

‎07-06-2026 11:30 PM

@DoobyDoo1 As you have seen the other post the reply is on it.

0 Helpful
DoobyDoo1
Investigator
Investigator
In response to JimM11

‎08-06-2026 10:11 AM

Yes saw it and changed the channel to a static one. Will let you know how I get on

Though still doesn’t answer why all my devices have gone weird and duplicated though - have to redo all the groups again! 

0 Helpful
JimM11
Community Hero
Community Hero
In response to DoobyDoo1

‎08-06-2026 10:52 AM - edited ‎08-06-2026 10:53 AM

@DoobyDoo1 Have a look at the EE Hub with the web manager to see if that also shows the same as the EE app, https://192.168.1.254 to get to it, then advanced and around the Lan somewhere, wonder if you were getting multiple Ip's or Mac addresses assigned by the DHCP server on the Hub. You may be able to get the ones that are inactive as far as the app is concerned and delete those, cannot look or check no longer using.

0 Helpful