Regular rebooting BT Smart Hub 2 router

[Repper]

When I was moved from BT to EE I kept the  BT Smart Hub 2 that I was originally provided with two or three years previously. When it works it works fine, but three or four times a week Wifi connections to the router are lost. I reboot the router and its fine again for a short time. I have also used factory reset to see if that helps, but lost connections keep happening and rebooting is still necessary.

Any ideas?

Regards

Nigel

[JimM11]

@Repper Are you just loosing the wireless wi-fi connection, you are now the second person reporting such an issue in the last couple weeks with the BT Smarthub2 Router!

[Repper]

Yes. Just wireless connections. Anything wired in to the router is okay

[edbostan]

Are you Full Fibre? I have the Smart 2 Hub and when my connection was copper to the pole I had the hub dropping connection between combi boiler and wifi thermostat. Since going Full Fibre it has given a more stable connection.

[JimM11]

@Repper When you did the factory reset, did you for sure hold the reset button in for a long enough period while watching the front light change to indicate that is was done and ready to reset, if not the hub will just go into a reboot mode and NOT actually reset itself! Think the period of hold is at least 20 seconds on the button!

[Repper]

I am on full fibre

[Repper]

No I did not hold the reset button in for that long.Will try that this evening and see what happens over next few daysThanks

[JimM11]

@Repper As before hold the button and watch the front off the hub, once the light changes count 5 more release and let the hub reset and return to operation!