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Regular internet dropping

Mcintoshheidi
Visitor

‎03-10-2025 08:54 AM

For the past week or so my Internet has dropped regularly at 8.30 in the morning - lights go to yellow on the router and we have to restart it several times before it's back up and running.  What could be causing this - Is there some sort of maintenance or something at that time? It's not helpful when my partner is working from home as he is already working by then

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎03-10-2025 11:05 AM

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Timbo45
Skilled Contributor
Skilled Contributor

‎03-10-2025 04:02 PM

Anything now turning on at 8:30 like heating that might be causing it?

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