Recuring problems with 150 fibre connection/BT hub 6

[karis6197]

I moved over to EE from BT on a 150 fibre package around 18 months ago. Things can bubble along fine for a few months & then I can get problems. I have an EE TV package, a Ring camera system a Nest thermostat & several Alexa enabled devices. What seems to happen is the BB connection is reset remotely, mostly this isn't a problem but, every so often, it can cause chaos. My TV's refuse to stream without resetting, my Ring system cameras mostly go off line & have to be manually reset locally, sometimes involving an hour or so's work. I recently had remote BB resets on two consecutive nights at 3AM but this time, my cameras refused to work & my laptop & phone Wi-Fi refused to reconnect for 24 hours (& yes, did restart the router & affected devices several times). I  was getting the messages "connected without internet" or "cannot get IP address" & had to run my laptop on my phone connection all day yesterday. Annoyingly, Alexa, my Nest thermostat & my wife's Ipad remained connected. Was out last night so left it all to it's own but, when I got up this morning, everything had reconnected & was working as if nothing had ever happened. I'm fairly tech savvy & usually manage to rectify most problems but this seems to defy any logic I can draw on. This causes me so much work & frustration when it happens, can anyone educate me as to what is going on &, more importantly, how I can stop it happening.

[XRaySpeX]

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@karis6197 wrote:

it's hardly ever used except for making calls to mobiles from home; I was surprised to learn these are free on DV unlike the old copper lines.

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They are not unless you have a Call Pack. Otherwise they are 28.18p / min.

[JimM11]

@bobpullen Do not profess to be mobile orientated in any way what so ever, but have wife's samsung A32 and my A54 wi-fi calling setup to the EE Smarthub+ router, her who must be obeyed use's whatsapp for everything phone wise, so not much of an issue there, i on the other hand i is the complete opposite, find the wi-fi calling to the EE complete waste of time, so just couple day;s ago, have hooked my samsung onto the Asus XT8 router, and it does seem way better, but had other things to get on with, as baby grandson was down with the dreaded bug's going about, but looking like that is now on the mend. Any input regarding mobile will be much appreciated for sure. Jim

P.S do know calling is working, when EE went a-wall with the system 6-8 weeks ago, mobile went into that dark place, and yes EE say i have excellent 5g/4g coverage, oops you must just be on the verge of our signal, got you now, they sure have, but O2 did work fine, so if i have to will head back there, no issue's doing that.

[karis6197]

Yes I do have a DV call pack but under my old BT landline call pack, I got charged for any calls made to mobiles. 

[karis6197]

I have a Samsung Galaxy A70 & my wife has iPhone 15, her iPhone works slightly better than mine but not much.

[XRaySpeX]

Diff Call Packs: EE UK landlines + mobiles vs. BT UK landlines only.