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Re-installing an Arlo doorbell

VT01
Contributor
Contributor

‎08-06-2026 04:31 PM

It seems that an Arlo doorbell can only run on a 2.4GHz connection to our EE Smart Hub 6+. 

Google AI recommends switching off the 5GHz band in the router's management page,  pairing your phone with the doorbell, then turning the 5GHz band back on. This will "lock" the doorbell's 2.4GHz connection in place and all other devices can switch back to 5GHz.

Won't band steering move the doorbell's connection?

0 Helpful
22 REPLIES 22
VT01
Contributor
Contributor

‎11-06-2026 03:57 PM

The gate is maybe 20 metres from the house. We had to put the EE extender upstairs so that the bedroom furthest from the router got decent broadband speed for the EE tv to work. I asked EE for two extenders, but they sent just one.

We've had the Arlo and BT broadband for a while, everything was just fine. I suspect something is not right with the doorbell itself.

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JimM11
Community Hero
Community Hero
In response to VT01

‎11-06-2026 04:43 PM

@VT01 Would personally just leave the doorbell in the home for a few day's and see if it connects again and works, after that and if it does, looking like you may need to get another Extender to Push the wifi signal out towards the Arlo, what is the nearest device to the bell, the Hub or the Smart Wireless? 

With it inside try the push, see if the chime goes instant with it all close together.

VT01
Contributor
Contributor
In response to JimM11

‎16-06-2026 02:01 PM

OK I'll try that Jim.