TV Internet connection

[S2y]

Hi folks

Completely new to this forum, but hoping someone might be able to assist and I can't find a 'contact us' facility to ask the company.

I have broadband, the wifi from which is, although not quite as promised, absolutely fine for my needs on laptops and phones, pretty well anywhere in the house.  However, my smart tv is appallingly poor, with constant buffering on all stations, Netflix, etc.  I assume that the same wifi should be the same for both, so why is my tv not performing in a similar way, please?

Any help would be hugely appreciated.

[XRaySpeX]

@S2y : Last rime you were here you were talking about fixed landline Home BB. Are you now asking about mobile BB with a mobile router with a SIM (which this thread is)?

[S2y]

Hi

This is the same issue, really. The internet broadband to laptops and
phones is pretty good. Across the room, a mere 2m away, the TV is now so
bad that I've had to link it by ethernet cable to the router to be able to
watch anything. Without the cable, we would watch nothing at all. That
said, the cable itself is a health and safety trip hazard, trailing as it
does through two rooms and a hallway, a distance of about sixteen metres.

Is my router in the wrong place?

Kind regards & richest blessings

*xxxxxxx*

xxxxxxx xxxxxxxx
'xxxxxxxxx'
xxx xxxxx
xxxxxx xxxxxxx
xxx xxx


xxxxxxxxxx@xxxxx.xxx
xxxxx xxxxxx
xxxxx xxxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

[XRaySpeX]

OK, don't tell me whether it's fixed or mobile BB & its router. So can't help you!

[S2y]

Apologies; when I said it was the same problem as before, I thought this
implied that it was a fixed router. I am not at all technically minded,
and wouldn't know the difference anyway. You will have gathered, though,
that the TV is about sixteen metres from the router.

Kind regards & richest blessings

*xxxxxxx*

xxxxxxx xxxxxxxx
'xxxxxxxxx'
xxx xxxxx
xxxxxx xxxxxxx
xxx xxx


xxxxxxxxxx@xxxxx.xxx
xxxxx xxxxxx
xxxxx xxxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

[XRaySpeX]

@S2y : Which BB router is it?

1. Post your full router stats:

• For a BrightBox: login and go to Advanced Settings > System > DSL Status. Also post 'System Uptime' from top of System Log page.
• For a SmartHub: login and go to Advanced Settings > Technical Log > Information. Obscure your names & any numbers in the BB Username & also the SSIDs.
• For other routers: login to it according to the label on it as the admin user & navigate looking for its router/connection statistics.

Full router stats are key to any speed & connection issues.

2. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

[bristolian]

You've also posted your phone numbers & email address on a public internet forum, presumably because you're using the email interface to respond to these posts.

Unless you want to start attracting spammers, I'd strongly recommend you remove those from the forum.

[S2y]

Did I say I wasn't in the slightest technically minded?  😂

[bristolian]

Now take a look at the questions that @XRaySpeX has posed above - responding to those will enable further assistance.

[S2y]

Well, that was a challenge for a clueless person.  I don't know if I've managed to do as you asked, but it is my best shot.  I can also confirm that I don't understand a word of either document.  Cheers - and thanks.