Stuck Open Order.

[mihanley]

Hello,

I’m also struggling with the same issue too!

I have had a ‘hidden’ open order on my account for weeks that guides keep saying they will ask to be removed but it never does get removed. Some tell me it will take 24 hours to disappear, others say 3 hours and others say 5 days.

It’s been weeks now and all this time I have been wanting to make changes to my package like add addons but I keep getting hit with a brick wall saying that I have an open order on the go.

I feel crippled by this service, stuck with a service that isn’t entirely want I want with no way to change the basics of it. And all the phone calls to EE to try and resolve this are so disappointing when I’m told it will definitely be fixed by x time and when I check into it again afterwards, the problem is still there. Is there anyone can help resolve this for me please?

[Neil-O]

@Jonnie-v-Hawk I'm sorry about that, I'll send you a private message so you can get in touch with your details.

Thanks

Neil

[mihanley]

Hi,

Thought I would post an update. I originally posted middle of March about an order that was stuck open on my account. Well, we are going into August how and it's still there - some kind of broadband order I think. Hidden somewhere. I can't make any changes to my EE account as I'm told the order is still open. I notice it even more now when I am trying to manage my smart home hub router with the EE app as it keeps telling me about this open order still unresolved. If anyone has the time to have a look at finally resolved this I would be so happy. Thanks. 

[XRaySpeX]

Weren't you offered help by @David_M on the day you posted? Didn't you take it up?

[mihanley]

Hi, I did reply at the time but there was no response back after I sent all my details in private message and the problem is still here.

[Rockondaddy]

Neil,

Just reading all these stressed peoples problems with EE fobbing Customers off with complete horse ....!  I was promised that my Broadband pending order would be completed so I can finally link and do a speed test of the so called plan I am on.  Surprise, surprise they push me from one team to another. I have already had to ditch my digital voice from my BT move over to EE.  Why is it so hard for these so called customer support people to be honest and give us, paying customers the help they need!

[JimM11]

@Rockondaddy Why did you have to ditch the DV? did BT not take care of moving it for you?

[Rockondaddy]

Jim,
I stressed to EE before I started the move from BT to EE that the DV
landline was extremely important, as a senior nearly all my old friends
have my landline number only. So EE not being able to link this up to my
swanky new digital aqua light (EE not so smart Hub +_!!???) and days now
into next week, I have sent out letters and advised all on my phone book,
doctors, dentists, family over seas, that my digital land line is no more.
DV hand set will be going back to BT and my bill will be slightly less per
month.
Customer service is not yet the best.
Roc

[JimM11]

@Rockondaddy Did you do this move by yourself? BT should have managed the complete move from them to the EE service.

That is your broadband/dv or anything apart from mobile but they can do it all if needed?

[Rockondaddy]

Jim,

Hard ware was sent and installed. BT/EE delt with the transition from BT to EE. Latest from yet another call with EE data team today. Another 3 days as it is now a software issue.  More delays and hollow excuses.

Signing off. Thanks for listening Jim, but my patience is no more!

[JimM11]

@Rockondaddy Sorry to see you have had such a poor experience in the transition from BT to EE, response is not the quickest, does appear to take time to sort it out, if there is anything else the forum can try to assist with just post it up.👍