Replacing EE Smart Hub with DECO

[AndyChandler]

I found your post when searching for "replacing EE smart hub with DECO

Today I received a DECO X73-DSL which I thought would be a breeze to set up. Unfortunately not. I  currently have a G-fast connection in my house FTTC to the cabinet. When setting up my broadband (I moved from SKY) the very helpful EE rep gave me details I would need for setting up a different router "PRODUCTIONHQNUN*********@fs" as user name and a password that began with "HQNPAFF*********" I must have misheard him and I saw from your post this should be "HQNPASS*********"

Unfortunately this hasn't worked. I'm left wondering if I have got something wrong. I have checked the "Technical log" of my "EE" router but it is showing the default  user name as "readytoconnect@fs

I am wondering where I have gone wrong.  Can you help please, I have tried various changes in the settings but nothing seems to work. Even tried leaving the password blank.

[XRaySpeX]

@AndyChandler : Where are you setting those BB Username & pwd? In the Deco as you say the EE router is at default?

Try bthomehub@btbroadband.com with pwd BT.

[Mustrum]

@AndyChandler    your DECO X73-DSL will only work on a VDSL  line, not G-Fast., so you cann use it to replace the EE router.

If you reconnect the EE router and factory reset by inserting a suitable object in the pinhole on the back of it, then leave it for a few minutes it should get you back online..

HTH

[AndyChandler]

Thank you for your very prompt reply.

Looks like I will send this back! I was hoping to ditch the EE router. I had ADSL years ago So was wondering what the difference between VDSL and "G-fast". As per usual looked it up on Google and found this:

https://ipwithease.com/vdsl-vs-g-fast/

Which helped explain the differences. I guess I should have checked first. 

I will return to Amazon and look for something more compatible. 

[AndyChandler]

[AndyChandler]

Sorry didn't realise I hadn't replied to earlier post. Just logged into router again and username is still at default!

[XRaySpeX]

Yes, but on which device did you set the BB username?

[Mustrum]

Did you keep the reset pin held in long enough until the lights changed?

And is it the same on the advanced page?

[XRaySpeX]

That is the Advanced page.

[AndyChandler]

Just logged into "EE" router again. Yes broadband user name is still at default "Readytoconnect..".

I thought it would have changed.