Frequent disconnects

[dacr17]

I am experiencing the same issue. Broadband constantly drops, and no, it's not wifi, but the entire router, here's a sample of a message I get digging up the router log:

WAN connection WAN2_INTERNET_PTM disconnected. [ERROR_NO_CARRIER]

I have had 2 OpenReach engineers over to confirm line is fine. EE has sent me a new SmartHub, but to no avail. I am very **bleep**ed with this, as both I and my partner work from home, and have constant Teams meetings. Unfortunately I've just signed another contract extension, so I feel stuck with this ridiculous service..

[dacr17]

No, I don't have one, and I've just been explained by EE support that as I don't have a voice line, connecting to the test socket directly won't work.

[XRaySpeX]

In which case I'll leave it to you. I don't see the point of coming here when you are going to rely entirely on what OR told you. What more do you expect us to be able to tell you?

[Mustrum]

@dacr17   that is a shame, but the info you got from support is rubbish. 

The dangly filter converts a phone type socket to a RJ11 interface, and filters out the higher frequencies to the phone connection. The test socket still carries the VDSL frequencies, it just needs a physical conversion, that the dangly filter supplies to work.

[dacr17]

Frankly, I would have hoped you had some knowledge about this type of error: WAN connection WAN2_INTERNET_PTM disconnected. [ERROR_NO_CARRIER]

And surely you can see that this is no wifi issue.

[XRaySpeX]

Yes, all it means is that the BB went down but you know that already as you experienced it.

Yes, I already see that it is not a WiFi issue. Hence the need to investigate noise on the line at the test socket. Noise on the line is the most common cause of BB failing or going slow.

[dacr17]

Ok, thanks. I'll try to find one of those dangly filters and run the test.