Hi @Precious21_,
Welcome to the EE Community
Is it the EE public WiFi you are having an issue with? There is a help guide here advising how to access the portal if you have not before. There are also links to reset your password if its not letting you login Help & advice | Find WiFi hotspots | EE WiFi
If you are still unable to get access contacting the public WiFi team on the details here will be the best bet to sort your access out Contact us | Find WiFi hotspots | EE WiFi
Alex
