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Re: Contract end date

Victorhsheret
Explorer

I’m trying to find the date my contract for broadband ends but EE hide it well.

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

@Victorhsheret : Your min. contract term date will not be found anywhere in your MyEE for BB. It'll be in or workable out from your Welcome email. If you haven't kept that you will need to call EE to find out.

When you reach the end of your min. contract term your bill will increase as you would've been informed when you took it out. Instead of letting your current contract run on at the higher price, all you have to do is commit to a new 24-month contract for the same BB package at a lower price than you are paying now. You can do this online thro' your MyEE for BB under Change your broadband plan .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

4 REPLIES 4
James_B
EE Community Manager
EE Community Manager

Hi @Victorhsheret,

Do you still have your welcome email? If you don't, our Customer Care Team will be happy to check your contract end date.

James

XRaySpeX
EE Community Star
EE Community Star

@Victorhsheret : Your min. contract term date will not be found anywhere in your MyEE for BB. It'll be in or workable out from your Welcome email. If you haven't kept that you will need to call EE to find out.

When you reach the end of your min. contract term your bill will increase as you would've been informed when you took it out. Instead of letting your current contract run on at the higher price, all you have to do is commit to a new 24-month contract for the same BB package at a lower price than you are paying now. You can do this online thro' your MyEE for BB under Change your broadband plan .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Lizdon
Investigator
Investigator

When dose my broadband contract end

Leanne_T
EE Community Support Team

Hi @Lizdon

This information will be on the welcome email as @XRaySpeX has posted above. 

If you no longer have this, please call us on 0800 079 8586 and the team will be happy to help. 

Leanne 🙂