09-07-2024 01:30 PM
I am from Talk talk broadband and used to get crazy fast speed of 160Mbps for the same price, now reason I moved from talk talk was intermittent connection issue, my new Essential: Fibre 67 is up and running and working but supposed get 66-76Mbps instead I am only getting 20 Mbps. this is huge difference on what promised!
any reason why 20Mbps?
09-07-2024 03:06 PM
Welcome to EE's Home Broadband Forum.
If you would like help with your BB speed or connection issues, please would you carry out the following steps for starters, which will enable us to diagnose the problem and advise you further. Do not restart your router to do these tests:
1. Post your full router stats:
Full router stats are key to any speed & connection issues.
2. Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.
3. What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.