Question about Hybrid Connection

Anime1 · ‎02-10-2026

Hi, I just set up this new setup EE had given me, which is "EE Smart Hub 7 Pro" and "WiFi Extender 7 Pro".

I have to return "Connectivity Backup (which is Hybrid Connection/Smart Hybrid Connect HC10A)", "Smart Hub 6 Plus" and "WiFi Extender 6 Plus Device" back to EE.

Now I am wondering: with my new EE setup, do I need Connectivity Backup, as I know that it is a 4G network and is activated when the main hub goes down, for this setup or not at all? I am a bit concerned that EE made an error on this, as I am wondering what happens if the main Hub goes down; what do I do then? Or is it still fine without Connectivity Backup if the main Hub lose Internet connection?

Just need clarification on this: if I need to speak to EE customer service again on this error I just pick up.

XRaySpeX · ‎02-10-2026

Yes, you would need to have Connectivity Backup if you want some fall back when the main BB goes down. W/out it you'd have no backup which is bearable when BB just goes down occasionally for a few secs. but not if often or longer.

I would call CS & ask why you didn't get Connectivity Backup with the new router when you had it before with the old.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎02-10-2026

Yes, you would need to have Connectivity Backup if you want some fall back when the main BB goes down. W/out it you'd have no backup which is bearable when BB just goes down occasionally for a few secs. but not if often or longer.

I would call CS & ask why you didn't get Connectivity Backup with the new router when you had it before with the old.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

JimM11 · ‎02-10-2026

@Anime1 Is it an addon to you or included package wise, the latest has to be this one below.

Ultimate or Ultimate Full Fibre.
Standard and Fibre Broadband Plans Terms and Conditions | EE