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Query regarding service activation date

Ryan922
Investigator
Investigator

‎13-07-2026 10:44 AM

Hello,

I have received my Smart Hub Plus broadband router in preparation of my broadband plan changing. I have stated in a previous post this will be due to a mandatory upgrade to my broadband.

According to an email I received from EE, they say 'we'll let you know when to plug it in' and the tracking of the order states the service activation date is 27th July. 

Will I receive correspondence prior to 27th July telling me when to connect the Smart Hub Plus broadband router?

Thanks,

Ryan

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20 REPLIES 20
JimM11
Community Hero
Community Hero
In response to XRaySpeX

‎20-07-2026 11:27 AM - edited ‎20-07-2026 11:30 AM

@XRaySpeX It does apply to older devices that are not secure, for example Sky are in an Automated program to get Rid off older devices that do not comply, wither they made the business decision to yank them out or continue to support with FW updates etc who knows. But for sure DEC 2026 is the get them all out off service if it works who knows, but was way more interested if the OP's Brightbox got shut down and just could not get back on supplying Internet to it, first to admit know nothing about the unit, but would take only a couple off minutes for me to see and check it out. Thinking line authentication or account blocked with the old BB unit! 

Getting rather hard the EE fixes and failures, taking it all with a large pinch off salt currently, know what i mean!

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