@CollyWar , they need to have the same email, cannot be different emails for log-in, you will just have to change one of the emails so that they are both the same.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
I have changed the email on the mobile account but that doesn't help because it only changes the contact email not the account email. I tried to get help via 150 today but the assistant was perplexed and tried to transfer me to another department which never happened!!!
I also have this issue having just registered for ee broadband but my mobile account cannot be linked because it has a different account email. Tried phoning 150 but the guy couldn't solve it and tried to transfer me to technical department but was left on hold for far too long!!
Phoned 150 again today and spoke to the broadband department. Brendon was very helpful and said a request to merge the accounts would need to be made and took some details. Hopefully the two accounts should now be merged within 5 days 😀
Similar for me, but I’ve not been able to link my broadband product to any online account so have been unable to see bills or manage the product at all.
guy took the details and advised the only method to merge accounts is via a back office process, but said there was no timescale on when it would be done 😳
I called again today because my new broadband order was missing the home phone adaptor so mentioned the linking of accounts and was told it could only be done after my broadband goes live next Tuesday.
