Pro 7 Router

[sweemy]

Been having the same issues that many others have had with the extender, also random devices no longer connecting and not seeing the wifi networks/ssid. Thought at first it was the extender, having to re-connect using an ethernet cables, but I have begun to suspect the root cause is the router. If the gui can be believed, it switches off the networks for new connections, existing seem to work fine. Every day or two I have to run the ethernet cable and then power off/on the extender, also I have to use the GUI to switch on the wifi networks...

[sweemy]

That is is not something I'm familiar with, is it a short dial for a EE phone/sim, I'm not a mobile customer?

I've tried to call CS but have been left on hold for many minute

I have the app, but generally prefer to use the PC/web interface for management of the hub

[JimM11]

@sweemy Then if you cannot send a text message to EE on the 66033 number with the word HELP you will have to do the phone call to them, either 150 if you have an EE Landline or use the EE CS number from the contact us in the Help, you have to hang on no matter what time it takes to speak to an EE CS agent wither it be 2 minutes or 60 minutes.

The Web manager will show you the state of the FW the Pro hub is at, in advanced / log status area.

ee.co.uk/help/contact-ee

[XRaySpeX]

66033 is an EE shortcode useable from any mobile network. As is BT's equivalent, 61998. I've used both on the O2 network.

It is only 3 & 4-digit shortcodes that are network specific. 5 & 6-digit shortcodes are networkwide.  Just look at Eurovision's dial-in voting codes next year.