Port Forwarding Not Working on EE Smart Hub—Fix Needed

[LiamStevo]

I've been trying to open specific ports on my EE Smart Hub, using a TP-Link RE700X range extender. My setup is identical to my previous router, but now the ports won't open. I’ve manually configured them in the EE Hub and in Windows Firewall, set up a static IP for the extender, disabled DMZ, and tried full resets. EE support was unhelpful—they just suggested restarting the router and re-following the guide, but nothing worked. Has anyone had this issue or found a fix on EE?

[JimM11]

@LiamStevo Can you say what the other router is?

[LiamStevo]

Not sure it was UW and was a pro or plus model

[JimM11]

@LiamStevo Was it an EERO model that you could change the User/password on it for the wan connection and get on the EE network with it? Do you still have it.

[LiamStevo]

No I have to send it back at the end of the contract

[JimM11]

@LiamStevo Try sticking you PC IP in the DMZ as a quick test to see what is going on.

[LiamStevo]

Aded the PC Ip to the DMZ with decice and now the ports open But i cant keep DMZ on can i

[JimM11]

@LiamStevo It's not ideal as the PC is direct on the Internet bypassing the EE Hub firewall, but it proves that the PC is good and your problem is the setting up off the Port Forwarding rules on the EE Hub!. If you had read that long post you would have seen it all....

You are going to have to use the web manager and show us the links sent for static IP assignment on the screens, samples to linked pages were sent to you. I DO NOT have or use EE Hub's so cannot look/see what is going on with how you are doing it all......

Ideally you want to go to advanced settings get on the lan connection IP for the PC and set it to static... 

Is your PC a windows based machine or another operating system, if windows is your Ethernet connection set as Public or Private.

[LiamStevo]

[JimM11]

@LiamStevo Will look at your posted picture when it gets cleared for general viewing, will do so tomorrow morning time.

[XRaySpeX]

You should have your network as Private on your PC while it's connected to your own home router.

I'm not sure how this would affect Port Forwarding but it's how it should be.