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Poor security

Heatherbrush
Visitor

‎22-06-2026 05:50 PM

 I upgraded my WiFi because  my security kept going off and still it doesn't work properly  my front one comes on and turns off when it pleases and my back one doesn't turn on at all I've been in EE shop today and explain all this and said call 150 so I did and got no satisfaction from them. ALL I WANT IS SOMETHING TO HELP IT WORK MY SECURITY CAMERA'S   He  said I needed a box with a cable to boost it so it would work you are suppose  to be the best broadband and I've rang and been given choose 1 or 2 which none of them have help me in any way. I rely need to talk person to person I don't  understand  this computer  talking stuff 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎22-06-2026 06:26 PM

@Heatherbrush : Older or weaker devices may not be compatible with the default WiFi settings of EE Smart Hubs. Try setting up Compatible WiFi on the router under Advanced > Wireless Settings > Config > Compatible WiFi (it defaults to 2.4 GHz only & WPA2) & connect your problematic 2.4 GHz devices to that.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
JimM11
Community Hero
Community Hero

‎22-06-2026 07:47 PM

@Heatherbrush Depending on what you have from EE package wise, you can ask to have an EE Guide come and take a look for you, give advice what is needed, if it's not a FREE option for you then ask what the additional charge will be.